Terms & Conditions

Please note that Capital Play Ltd is the UK distributor of North Trampoline.

Terms and Conditions
These govern the sale and supply of goods by Capital Play Limited to you. Each order placed by you will constitute a contract between you and Capital Play Ltd who are the UK distributor of North Trampoline in accordance with these terms and conditions to the exclusion of all other terms and conditions.

Specification of Goods
The goods are materially in accordance with the description given in this website but you must select the appropriate [size]/[model]/[colour]/[number]/[any other classification] when placing your order. Dimensions are approximate and rounded.

Acceptance of Order
All goods are subject to availability and an order will not constitute an agreement on our part to sell goods to you until it is accepted by us. You will be notified of our acceptance as soon as reasonably possible after your order has been received.

Prices and Payment
The prices of the goods are as specified on our site. Prices may change and the applicable price is that shown on the day which your order is placed. All prices are inclusive of VAT, our VAT registration number is 805579412.
We do not refund the VAT element of the price to customers in the Channel Islands. Shipping prices have been reduced to compensate for this.

We will endeavour to notify you in the confirmation of your order of the approximate date of delivery of the goods which will be made to the address shown in your order. Unless we are notified by email or otherwise in writing within 7 days of the date of delivery of the goods they will be deemed to have been received by you undamaged and in good order.

Your Right to Cancel
You have the right to cancel your order in respect of each and every item of the goods within 14 days of the date of delivery of the order to you. To cancel your order you should notify us within that period and then, at your own cost, return the goods to us at the address given at the end of these Terms and Conditions as soon as reasonably possible. Please note that goods must be returned unopened, complete and undamaged with all accessories and instructions. The original packaging must be returned in a reasonable condition.Please note that your right to cancel does NOT apply to special order,custom made or bespoke products such as wooden climbing frames and in-ground trampolines.

We give you the warranty that all the goods will, in all material respects, comply with the description given of them on our site and that they will be of satisfactory quality and fit for the purpose for which they are indicated on our site.

Returns Policy
Capital Play Ltd take great care to ensure that all items that we sell are of high quality. Should you be in any way justifiably unhappy with our goods you can, upon giving us an explanation of your complaint, return the goods to us in exchange for a refund of the purchase price provided that each item of the goods is returned in perfect condition ie unused within ten days of the delivery of the goods at the customer's own cost. Your rights against us shall be limited to your rights to the return of your money. This does not affect your statutory rights.Please note that your right to cancel does NOT apply to special order,custom made or bespoke products such as wooden climbing frames and in-ground trampolines.

Intellectual Property Rights
All material on this site is covered by international copyright laws and treaties. Accordingly you should not copy, reproduce or re transmit any material from this site apart from downloading the order form or other pages for your own personal use.

Privacy and Email Communication
Your privacy and the security of your personal information is our highest priority. We aim to provide you with the best online shopping experience possible. In order to achieve this and facilitate the provision of our products and services, it is necessary for us to collect some personal information about you. We collect personal information about you when you register to use this website and place an order with us, however your personal information will never be divulged to any third parties without your express permission.
Capital Play Ltd will only send you marketing emails if you opt in on this website. You can unsubscribe on any email in the footer or alternatively in the 'my account' section of the website.

General Provisions
(i) We may alter these Terms and Conditions from time to time and post the new version on our site and that version will take effect immediately thereafter. You must check these Terms and Conditions on our site regularly. They, together with the privacy policy, the order form and any instructions in that order form, will form the contract between us. (ii) If any provision of these Terms and Conditions shall become illegal or unenforceable for any reason whatsoever then these Terms and Conditions shall take effect as if such provision had been omitted and the remainder of the Terms and Conditions shall not be affected. (iii) These Terms and Conditions and your use of our website are governed by English law and you submit to the non exclusive jurisdiction of the English court. (iv) Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.

All notices shall be given to us: By post: North Trampoline UK c/o Capital Play Ltd. Units 2 and 3 Higher Park Farm, Halebourne Lane, Chobham, Surrey, GU24 8SL.
or By e-mail: info@northtrampoline.co.uk All notices shall be given to you at either the e-mail or the postal address you provide on your order form. Notice will be deemed received when an e-mail is received in full (or on the next business day if it is received on a weekend or during a public holiday) or 3 days after the date of posting.

We provide a guarantee of at least one year on all products in our range (excluding consumables). The guarantee applies to production and development faults caused by the factory/manufacturer/supplier, unless otherwise stated at the time of purchase. The buyer has under no circumstances any more legal entitlements towards North Trampoline than North Trampoline itself has towards the respective manufacturers.
Read more here.

In the event of complaints, consumers must inform North Trampoline of any faults in the goods immediately after they have been discovered.
North Trampoline follows the current legal basis for consumer protection.
In the event of a dispute, you can use the European Commission's Online Dispute Resolution platform (OS) (ec.europa.eu/consumers).

As a private person, you have warranty rights for two years from the receipt of the goods when purchasing new products. This applies to defects that result from an original product fault.
Submit complaints as soon as possible after detection of the defect. In the case of complaints received after six months from receipt of the goods or after expiry of the guarantee period, the so-called burden of proof lies with the buyer, i.e. the buyer must prove that the defect was present from the beginning.

As a customer, you have the right to get your money back if you exercise your right of return or withdraw from the purchase. The money will be returned within 14 days of receipt of the return to North Trampoline. If you cancel the purchase due to a late delivery or complaint, the amount will be refunded within 14 days of notification that you wish to cancel the purchase.

Customer service
North Trampoline strives to resolves all issues and answer all questions regarding the purchase and ordering process. You can always contact North Trampoline by email

North Trampoline
ATT: Capital Play UK
Units 2/3 Higher Park Farm, Halebourne Lane, Chobham, Woking, Surrey, GU24 8SL
United Kingdom

Unforeseeable circumstances
North Trampoline are not responsible for damages or delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body; or labour unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

All Site design, graphics, text selections, arrangements, and all software are Copyright© 2020 North Trampoline, Avero AB.
All trademarks, service marks and tradenames of North Trampoline used herein are trademarks or registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify North Trampoline trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this site, without our prior written consent. The use of North Trampoline trademarks on any other web site or network computer environment is not allowed.
© 2021 North Trampoline, Avero AB - All rights reserved.

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