Payment & Returns
We offer the following payment options in cooperation with Shopify:
Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance.
Returns and Cancellations
We take great care to ensure that all items that we sell are of high quality and want you to be fully satisfied with your shopping experience however occasionally you may wish to return an item to us. Items should be returned to us unused, 100% clean and in a fully re-saleable condition within one month of delivery.
Refunds and exchanges cannot be processed where goods are returned in an un-saleable condition. Photographic evidence of items returned in an un-saleable condition will be provided to buyers where necessary.
Please return items back to us in their original packaging wherever possible. You are responsible for your own return costs unless the item is faulty.
We recommend that a tracked service is used for sending returns. All items are thoroughly inspected on return and refunds and exchanges are processed as per your instructions following inspection.
Refunds where requested are for the original purchase cost of the product. Shipping costs are not refunded unless the item is faulty.
Many customers return their items back to us via Royal Mail. We also recommend the service from Parcels2Go where you can book collections for your return at competitive prices from a range of different couriers. The weights and dimension of your return are printed on the outside of many of the boxes that we originally sent to you.